Papa Johns is the third largest pizza delivery chain. The company’s headquarters are in Louisville Kentucky. It employs more than 120,000 in over 5000 establishments throughout the United States. The company was founded October 2nd, 1984 and has made over 1.7 billion dollars in revenue. Although the company primarily does take-out, the company has locations that were set up as a casual environment for dining in. Papa John’s has international stores in Britain, Ireland, and Spain. It plans on expanding growth in the UK during the upcoming years.
Steve Ritchie is the current CEO of the company. In 2017, he received news that he was promoted from director of operations to Chief Executive Officer. He officially started his new job as CEO on January 1st, 2017. Ritchie has been working for the company for 21 years. His first job at Papa John’s was a position as a customer service representative. He has also worked as a delivery driver, store manager, and director of operations for the company. It isn’t unusual for people in the company to be able to work their way up. About 98 percent of managers at Papa John’s are promoted from within the company.
Steve Ritchie Papa Johns wants to make sure that customer service remains to be one of the company’s top priorities. One of the company mottos is PAPA, which stands for People are Priority Always. This applies not only to the customers but also the employees of the franchise.
Living in accordance to this motto, Steve Ritchie has gone out to different Papa John’s establishments in Atlanta, Los Angelos, Dallas, Chicago, and Detroit to hear more about what different company managers thought about the company and its place in their local community. He believes that it is important to have good communication in order to rebuild trust in the brand and to help the company improve itself in the future.